Brief Fact Summary. The Plaintiffs, Rich and Enza Hill (Plaintiffs), bought a Gateway 2000 computer system from the Defendant, Gateway (Defendant). When the Plaintiffs became aware of the computer’s shortcomings, they brought suit in Federal Court. Defendant appealed on the basis that an arbitration clause was contained in Plaintiffs’ computer box and that they had accepted this agreement when they kept the computer for more than thirty days.
Synopsis of Rule of Law. This case was among the first to consider contracts that are not complete until products are received, when doing mail order business.
Issue. The issue is whether consumers are subject to contractual terms provided within the packing of electronics, when they order them by mail.
Held. Reversed and Vacated.
In this case, the Plaintiffs were ordered to go to arbitration. In coming to their conclusion, the Court reasoned that the Hills were aware that terms to their agreement would be included in the computer box. Just because the Hills did not seek to know, in advance, the terms they were agreeing to, does not mean that they could turn them down, after accepting the product.
Discussion. While this case is straight forward on its face, it stands for several important contract principals.
First, note that the Court cites the Federal Arbitration Act, which does not require that an arbitration clause be prominent to be binding.
Next, the Court addresses the age-old problems of consumers not reading the fine print. A contract is no less binding because a consumer fails to read it and understand its terms. Ignorance of contractual terms is never a defense, unless legal mistake can be proven.
Finally, the Court notes that it has become accepted within the stream of commerce for vendors to be able to package terms with their products. Allowing a suit such as this because a Plaintiff fails to read and understand the agreement they are entering into would open the litigation floodgates.